Support
Need a hand? Email support@rakueninteractive.com. Tell us your username (or that you play as a guest), your device and iOS version, and what happened. We usually answer within two working days.
Purchases
I paid but did not get my diamonds
Purchases are normally delivered within a few seconds. If yours has not arrived, check that you are online, then close the Game completely and open it again. If it is still missing after an hour, email us the receipt from Apple (the order ID is enough) and we will sort it out.
How do I restore my purchases on a new device?
Open the Shop and tap Restore Purchases while signed in to the App Store with the Apple Account you bought with. This restores one-time purchases such as Remove Ads. Diamonds and gold you already received are part of your progress: sign in to your Blast Arena account to bring them with you.
How do I get a refund?
All payments are handled by Apple, so refunds are too. Go to reportaproblem.apple.com, sign in, choose "Request a refund" and pick the purchase. We cannot issue App Store refunds ourselves.
What does Remove Ads do?
It permanently removes the ads that appear on their own between matches. Some larger diamond packs include it as well: the Shop shows which ones. Rewarded videos stay available because you choose when to watch them.
How do I stop accidental or children's purchases?
On the device, open Settings → Screen Time → Content & Privacy Restrictions → iTunes & App Store Purchases and set In-app Purchases to "Don't Allow", or require a password for every purchase.
Ads
The rewarded video does not load
Videos come from an ad network and are not always available. Check your connection, wait a minute and try again. If you are in Europe, the Game needs your answer to the privacy message before it can load ads; if you closed it, tap the video button again to bring it back.
How is my data used for ads?
The Game does not track you across other companies' apps. The details are in section 4 of our Privacy Policy.
Account and online play
Do I need an account?
No. You can play the adventure and find online opponents as a guest. An account, created with an email address and password, keeps your progress on our servers and lets you add friends and send duel invitations.
I cannot connect or find a match
Online duels need a stable connection. Switch between Wi-Fi and mobile data, make sure the Game is up to date in the App Store, and try again. If the problem continues, tell us the time it happened and your username.
I forgot my password
Email us from the address on your account and we will help you get back in.
Delete your account and data
You can ask us to permanently delete your Blast Arena account and the data linked to it at any time.
- Send an email to support@rakueninteractive.com from the email address on your account, with the subject "Delete my Blast Arena account" and your username.
- We confirm the request by replying to that address, so nobody else can delete your account.
- Within 30 days we delete your account, email address, username, saved progress, friends list and match history from our servers.
What is kept: purchase records we must keep for tax and accounting law, and anonymous statistics that can no longer be linked to you.
Guests: guest progress lives only on your device. Deleting the Game removes it.
Deletion cannot be undone. Unspent diamonds, gold and other items are lost and are not refunded.